Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging.

Free Return Shipping

To provide the best shopping experience, we offer free return shipping for all eligible returns. We will provide you with a pre-paid shipping label once your return request is approved. You will not have to worry about any return shipping costs.

Return Process

To initiate a return, please contact us at support@puregelcushion.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery with photos so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Restocking Fee

We do not charge any restocking fees for returns.